1. Purpose
This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and theAustralian Privacy Principles (APPs).
2. What We Collect
We may collect the following information:
- Full name, contact number, email, and address
- Health disclosures or practitioner notes (when relevant)
- Payment details (processed securely via Stripe/Square/PayPal – not stored byus)
- Booking history and membership activity
- Social media handles or interactions with our website
- Event registration details
- Emergency contact information
3. How We Use Your Information
We use your information to:
- Deliver services and offerings
- Communicate confirmations and updates
- Share relevant offerings or invitations
- Ensure safety during sessions
- Improve our services through analytics
We never sell or misuse your data.
4. Third-Party Platforms
We use third-party platforms such as Stripe,Square, PayPal, Calendly, Cliniko, Google Drive, Instagram, Facebook, and Mailchimp. Please refer to their privacy policies for more detail.
5. Cookies & Analytics
Our website uses cookies to track user behavior, remember preferences, and enhance browsing. You may disable cookies in your browser settings.
6. Storage & Security
Your data is stored securely in encrypted systems. We:
- Collect only necessary data
- Limit access to authorised staff
- Notify you in the event of a data breach
- Shred physical records securely when no longer needed
7. Direct Marketing
If subscribed, you may receive newsletters or special offers. You can unsubscribe at any time.
8. Your Rights
You may request:
- Access to your information
- Corrections
- To withdraw consent (may affect service delivery)
Contact us using the details below.
9. Minors
We do not intentionally collect data from individuals under 18 without guardian consent.
10. Legal Disclosures
We only disclose your data:
- In emergencies
- If required by law
- With your written consent
11. International Users
Your data is processed in accordance withAustralian law and protected using industry standards. GDPR alignment available on request.
12. Changes to This Policy
This policy may be updated over time. The latest version will be available on our website. Continued use implies acceptance.
13. Contact Us
House of Alcheme / Alcheme Collective
9 Golf Street Maroochydore QLD AUSTRALIA
hello@houseofalcheme.com
0480486295
Last Updated: 11 June 2025